Shipping Policy

Delivery Times: Estimated delivery times are up to 30 business days. Delivery times may vary depending on the customer's location, local restrictions (such as customs), weather conditions, and possible delays by the shipping company.

Responsibility for Delays: The business is not responsible for shipping delays caused by customs, strikes, or issues in the destination countries.

Shipping Company: Shipments are carried out using a certified shipping company chosen at our discretion.

We currently ship to the United States, Europe, South America, and Israel.

Return Rights: Customers have the right to return the product within 14 days of receipt, provided the product has not been used, remains in its original packaging, and is in new condition.

Return Process:

• A return request must be submitted via email, including clear photos of the product, before sending it back.

• The customer is responsible for the shipping cost of returning the product.

Time to Return: The product must be sent back within 14 days from the date the return request was submitted.

Refund: Once the product is received and inspected, a full refund will be issued for the returned product, provided it meets the return conditions.

Exchange Policy: Products can be exchanged subject to the return policy. The customer will bear the additional shipping cost. In the case of a defective product that is returned and confirmed as defective, an identical replacement will be sent at our expense.

Customized Products: Customized products cannot be returned or exchanged.

Customs and Taxes: All taxes and customs duties in the destination country are the sole responsibility of the customer. It is recommended to check local taxation laws before placing an order.

Shipping Damages: In the event of damage to a product during shipping, the product and the label on the packaging must be photographed, and the photos sent to our customer service email. If damage is confirmed, an identical replacement product will be sent.

The company reserves the right to update the policy from time to time. Changes to the terms will be published on the website.

For inquiries about questions, returns, or shipping issues, please contact our customer service email: pausefashion2024@gmail.com  We strive to respond to inquiries within two business days.